Q. Can I order online anytime?

Our website is open 24 hours a day, 7 days a week. If you need to contact one of our customer service representatives, they are available at 1-877-240-2365, M-F between the hours of 8:00am - 5:00pm EST.

Q. Do you have a warranty on your products?

Yes, ECCO has a 1 year limited warranty that all of our products are free from any manufacturing or material defects. But this isn't a guarantee against wear and tear. If you have a question about a product you bought at eccousa.com please contact us.

Q. Can you ship my shoes internationally?

No, at this time eccousa.com only ships domestically. ECCO does operate two other international sites. If you are from Canada you can go to www.eccocanada.com and if you are in the Netherlands you can shop at www.eccoshopping.nl.

Q. How do I check on the status of my order?

Use our "order status" link and enter your order number, or you can enter your email address and see your entire order history.

Q.What if I have a problem with an order I've received?

If you have questions, need help with an order you've received, or if you need to return an item, please see the information on your packing slip. You can also call us at 1-877-240-2365 or email us at eccousa@ecco.com.

Q. How do I find out where my nearest ECCO distributor is?

ECCO has a country wide network of distributors. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.

Q. Are ECCO shoes waterproof?

Only ECCO shoes that are made with a Gore-tex™ lining are waterproof.

Q. How can I best prevent my ECCO shoes from losing their original shape?

This is best done by using shoe trees when the shoe isn't being worn. The best type are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

Q. Can I wash my shoes?

This is not a good idea. Laundry soap will remove the softening agents in the leather and the leather would become hard and shrink.

Q. What should I do if my shoes do become wet?

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

Q. What size should I order?

ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size.

Q. When should I buy my child their first pair of ECCO shoes?

Children should be walking by themselves. A first pair of shoes should be very flexible and breathable allowing the foot to move naturally, while keeping it dry and cool.

Q. Can my ECCO shoes be refurbished?

Yes, we have contracted with a company by the name of NuShoe. NuShoe is the only authorized renewal company. Nushoe can resole and refurbish your ECCO shoes for a nominal cost. You can contact them via their website at www.nushoe.com or by phone at 1-877-687-4631

Q. How can I return my order?

Just send your unused and unworn item to us within 60 days of shipment with the return receipt which was on the back of the packing slip included in your shipment or use a return form. You may return it for an exchange or refund of the purchase price you paid minus all shipping charges. Eccousa.com can only accept returns purchased through eccousa.com.

Q. Where can I get new shoe laces?

ECCO does not stock the original laces for all shoes, however we can send you replacement laces. Please email your requests to eccusa@ecco.com. You can also find many laces at www.shoelacesexpress.com.

Q. Can I use a prepaid credit card to purchase?

Unfortunately no, eccousa.com doesn't accept prepaid credit cards on our website due to our selected fraud filters.

Q. Can I ship to Puerto Rico?

Yes, we can ship to Puerto Rico. However please allow additional days for the process of the accompanying paperwork.

Q. How can I get replacement spikes for my golf shoes?

Replacement spikes for the golf shoes can be purchased online. They are located under our accessory category.

Q. Do ECCOs come in various widths?

ECCO shoes are made using the "Freedom Fit". This unique fit makes the shoe fit snug in the heel and wider in the toe box. This design allows many people with wider feet to wear ECCO shoes

Q. What is an exceptional value item?

An exceptional value item that has been discounted. This shoe has been discontinued and dropped from the collection. No discounts can be applied to any item that is labeled as "exceptional value".

Q. Can I buy a e-gift certificate?

Yes, you can purchase e-gift certificates online. They come in denomination of $50,$100,$150 and $200. These e-gift certifcates can only be redeemed online at www.eccousa.com

Q. How long will it take to get my order?

Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 72 business hours of receipt. UPS standard delivery will arrive in 5-7 business days of shipment. Please note that all express orders (3 day, 2nd day and overnight) must be placed by 10am est on a business day in order to ship same day. ECCO does not process orders on Saturdays, Sundays and national holidays. UPS only ships for ECCO Monday through Friday.